Q: How Communication and collaboration with employees, partners, and customers happens?
A:IT staff may be unable to allow a user outside of the company to securely access only a restricted portion of the corporate network, data, and services. Opportunities are limited for employees to interact or collaborate with vendors, except through email. 
Employees may be unable to locate or contact colleagues, or to schedule meetings that accommodate remote and mobile participants. Rather than using shared workspaces, meeting materials may be sent through email, limiting collaboration. Marketing campaigns may be inefficiently managed, with only limited feedback from the public. 
Without a hybrid infrastructure that supports identity and access management, employees may work in relative isolation, exchanging ideas only at formal meetings or through email. Communications between team members may be erratic and unreliable. Employees may end up blocked in their work because they are unable to find or reach each other when necessary.
Q:What are the Benefits of improving collaboration capabilities?
A:•	Improved productivity for customers and partners.
•	Cultivated culture of teamwork, sharing, and efficient collaboration
•	Reduced operating costs
•	Increased distribution of work
•	Improved visibility and awareness of thought processes, team activities, tracking of tasks and commitments, external demands, and impacts
•	Improved consistency in storing and managing project-related information
•	Communication capabilities that scale
•	Improved relationships with partners and external contributors