you: Hi you: Lets begin you: Why did you change the set up you: it was all tested and working fine you: what do i do ? you: explain step by step Pratyush: Please enable the microphone only for OnVUE application. you: how do i do that you: tell me step by step you: where exactly do i go and do what ? Pratyush: Go to Start > Settings > Privacy > Microphone. Choose your preferred setting for Allow apps to access your microphone. Under Choose which apps can access your microphone, turn the individual settings for apps On or Off. you: i see you: which do i enable you: there was no need of removing microphone you: it says onVue currently in use you: tell me what exactly do you need you: i was ready with everything Pratyush: Please close the OnVUE application and then re-launch it so that we can get your audio. you: removing my ear phone wasnt necessary Pratyush: Earphones are not allowed so we need to remove the same as per the policy. you: it was never mentioned anywhere in any email you: Somya are you there ? you: lets get started Somya: Hello Ashish you: i am ready Somya: Yes ,I m here you: what are we waiting for you: lets start Somya: Your video feed is not stable you: what are you not talking? you: why do we need to chat you: ???? you: what is the next step ? you: are you there somya ? you: hello ? you: its all alright here you: i can see my video working perfectly fine Somya: Its working now you: lets start quickly you: Pratyush from OnView already wasted my 30 minutes you: i dont want to waste more time now Somya: Without checking everything ,we cant do it you: so why dont you get started checking whatever you want to check Somya: your exam time will start once I will release your exam you: you have microphone you: ? you: why are you not talking ? you: are you ready with everything technically ? you: ? you: are you there? Somya: yes you: hello ? you: are you ready with everything technically ?why are you not talking ? Somya: It seems that your internet is not stable ,please check that firstly you: can you first tell me why are you not talking ? you: my internet is showing its alright you: can you confirm - why are you not talking ? you: what is stopping you from talking Somya: I need sometime for giving answer of every question . you: yeah please ask onVue to arrange someone who could do what is expected for you to do you: when will you start exam Somya: Please check your internet connection firstly you: Its 100% alright you: there is no issue Somya: once this issue will resolve ,i will move forward you: how exactly do you want me to check internet connection ? Somya: Please restart system and come back again with new access code . you: Please explain why ? you: initially someone else came in and asked me to remove my headset you: now you are asking me to restart my system without any reason you: i dont see any issue with my laptop or internet connection Somya: headset are not allowed according to policies you: i can see everything is all set you: lets move ahead you: i am waiting to give exam since last 1 hour Somya: Without getting your video feed ,I cant move forward Somya: You need to fix this issue firstly you: it shows my video is getting recorded already you: please check if you have internet issue at your end Somya: But that is not working on my end ,please check your internet once or try to restart your system . you: its working in my system you: so you need to restart your system you: this seems logical solution you: my internet is alright you: even OnVue is showing "You're up next!" you: Are you there Somya? you: Are you thre Amritha ? you: is anyone from OnVue there ? Somya: I already provided you every instructions ,if you dont want to do this you: Tell me why are you not able to see my video Somya: I have to revoke this session ,you can contact customer support for further assistance . you: y internet connection is absolutely fine you: give me customer support number you: i followed all the instructions so far except restarting my machine you: you are not able to justify why do i need to do that Somya: This is issue from your side ,we dont assist candidate with technical issues you: there is no technical issue Somya: You will find customer support number on website you: i can see the app working fine you: nd i can see the video is recording you: What if i restart my system and it still doesnt work ? you: will you restart your system then ? Somya: Sorry this issue is not from my side . you: can you send me a proof that there is an issue from my side Somya: If you need more assistance ,you can contact customer support Somya: I m revoking this session for now ,Thank you you: i want to give exam you: i dont agree to revoke this exam you: as a favour to you , i will restart my laptop you: just as a favour to you you: are you there ? you: hello ? you: Amritha ? you: Somya ?