"SL No.","Heading ","Description"
"1","Date","Date"
"2","BPO","BPO name"
"3","Campaign","Campaign agent is assigned  to"
"4","Agent ID
","E-user"
"5","Agent name","Agent name"
"6","Logueo bruto   [TG + AUX] (horas)","Total TG+AUX based on actual agent in the BPO"
"7","logueo neto [TG = TT(ACD TIME)+HOLD +acw] (horas)","Total ACD +Hold +ACW based on actual agent in the BPO"
"8","Logueo neto + idle"," ACD + HOLD +ACW +IDLE time on actual agent in the BPO"
"9","Idle time","Time expended in idle status"
"10","ACW time","Time in ACW status after call is finished"
"11","HOLD time","Total time of using HOLD/Mute"
"12","AUX Time","Aux time based on actual agent in the BPO
"
"13","Estados de Topico","Topico Time based on actual agent in the BPO"
"14","Estados de Descanso","Rest/ Break Time
"
"15","Estados de Almuerzo","Rest/Lunch Break Time"
"16","Estados de Capacitacion no pagada por CLARO","Paid Rest Time","","","","",""
"17","Estados de Capacitacion pagada por CLARO","Unpaid Rest Time"
"18","Estados de Feed Back","Feedback Time"
"19","Estados de Consulta a Supervisor","Supervisor Consult time "
"20","Estados de Back Office","Back Office Time"
"21","Estados de Tiempo en SSHH","Estados de Tiempo en SSHH"
"22","Estado error aplicativo Claro","Time agent expend without working due to Claro CRM error "
"23","Additional Time","BUSYTIME + PLAYVOICETIME + OTHERTIME + InWaitAnstime + 
OutWaitAnstime + INTERNALCALLTIME"
"24","Busy time",""
"25","Play Voice Time ",""
"26","Extra Time","OTHERTIME + InWaitAnstime + 
OutWaitAnstime + INTERNALCALLTIME"
"27","Calltime",""