System Information report written at: 07/16/26 12:40:16 System Name: JJHPEVO [System Summary] Item Value OS Name Microsoft Windows 11 Pro Version 10.0.26200 Build 26200 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name JJHPEVO System Manufacturer HP System Model HP ENVY Laptop 16-h0xxx System Type x64-based PC System SKU 63U42UA#ABA Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s) BIOS Version/Date Insyde F.46, 4/8/2026 SMBIOS Version 3.4 Embedded Controller Version 23.49 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Product 8A2D BaseBoard Version 23.49 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.26100.1" User Name JJHPEvo\johnh Time Zone Central Daylight Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.7 GB Available Physical Memory 15.8 GB Total Virtual Memory 33.7 GB Available Virtual Memory 10.6 GB Page File Space 2.00 GB Page File C:\pagefile.sys Kernel DMA Protection On Virtualization-based security Running Virtualization-based security Required Security Properties Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization Virtualization-based security Services Configured Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection Virtualization-based security Services Running Hypervisor enforced Code Integrity, Kernel-mode Hardware-enforced Stack Protection App Control for Business policy Enforced App Control for Business user mode policy Off Automatic Device Encryption Support Elevation Required to View A hypervisor has been detected. Features required for Hyper-V will not be displayed. [Sound Device] Item Value Name Realtek High Definition Audio Manufacturer Realtek Status OK PNP Device ID INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8A2D&REV_1000\5&2ADB4AB4&0&0001 Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTKVHD64.SYS (6.0.9597.1, 6.04 MB (6,333,912 bytes), 3/14/2026 1:32 AM) Name Intel® Smart Sound Technology for Digital Microphones Manufacturer Intel(R) Corporation Status OK PNP Device ID INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_8A2D103C&REV_10EC\5&2ADB4AB4&0&0000 Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCDMIC.INF_AMD64_ACD402699EA3DB34\INTCDMIC.SYS (10.29.0.9677, 753.49 KB (771,576 bytes), 1/23/2024 12:11 PM) Name Intel® Smart Sound Technology for Bluetooth® Audio Manufacturer Intel(R) Corporation Status OK PNP Device ID INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_8A2D103C&REV_0001\5&2ADB4AB4&0&0000 Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCBTAU.INF_AMD64_164A440E6B400316\INTCBTAU.SYS (10.29.0.9677, 872.99 KB (893,944 bytes), 1/23/2024 12:11 PM) [Problem Devices] Device PNP Device ID Error Code Cirrus Logic Awesome Speaker Amps ACPI\CSC3551\1 This device cannot start. UCM-UCSI ACPI Device ACPI\USBC000\0 43 [USB] Device PNP Device ID USB4(TM) Host Router (Microsoft) PCI\VEN_8086&DEV_466D&SUBSYS_8A2D103C&REV_02&USB4_MS_CM\3&11583659&3&6B Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft) PCI\VEN_8086&DEV_51ED&SUBSYS_8A2D103C&REV_01\3&11583659&3&A0 Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft) PCI\VEN_8086&DEV_461E&SUBSYS_8A2D103C&REV_02\3&11583659&3&68 USB4(TM) Host Router (Microsoft) PCI\VEN_8086&DEV_463E&SUBSYS_8A2D103C&REV_02&USB4_MS_CM\3&11583659&3&6A [System Drivers] Name Description File Type Started Start Mode State Status Error Control Accept Pause Accept Stop acxhdaudio ACX HD Audio Driver c:\windows\system32\drivers\acxhdaudio.sys Kernel Driver Yes Manual Running OK Normal No Yes adp80xx ADP80XX c:\windows\system32\drivers\adp80xx.sys Kernel Driver No Manual Stopped OK Normal No No hdaudaddservice Microsoft 1.1 UAA Function Driver for High Definition Audio Service c:\windows\system32\drivers\hdaudio.sys Kernel Driver No Manual Stopped OK Normal No No hdaudbus Microsoft UAA Bus Driver for High Definition Audio c:\windows\system32\drivers\hdaudbus.sys Kernel Driver No Manual Stopped OK Normal No No intcaudiobus Intel® Smart Sound Technology BUS c:\windows\system32\driverstore\filerepository\intcaudiobus.inf_amd64_799c962c58e6bfeb\intcaudiobus.sys Kernel Driver Yes Manual Running OK Normal No Yes intcazaudaddservice Service for Realtek HD Audio (WDM) c:\windows\system32\drivers\rtkvhd64.sys Kernel Driver Yes Manual Running OK Normal No Yes intcbtau Intel® Smart Sound Technology for Bluetooth® Audio c:\windows\system32\driverstore\filerepository\intcbtau.inf_amd64_164a440e6b400316\intcbtau.sys Kernel Driver Yes Manual Running OK Normal No Yes intccosvc INTCCoSvc c:\windows\system32\drivers\intel\icps\intcco11x64.sys Kernel Driver Yes Manual Running OK Normal No Yes intcdmic Intel® Smart Sound Technology for Digital Microphones c:\windows\system32\driverstore\filerepository\intcdmic.inf_amd64_acd402699ea3db34\intcdmic.sys Kernel Driver Yes Manual Running OK Normal No Yes intcoed Intel® Smart Sound Technology OED c:\windows\system32\driverstore\filerepository\intcoed.inf_amd64_6f0a892deb241071\intcoed.sys Kernel Driver Yes Manual Running OK Normal No Yes rtf64 Realtek LightWeight Filter (NDIS6.40) c:\windows\system32\drivers\rtf64x64.sys Kernel Driver Yes System Running OK Normal No Yes rtsper Realtek PCIE Card Reader - PER c:\windows\system32\drivers\rtsper.sys Kernel Driver Yes Manual Running OK Ignore No Yes